Privacy Policy
Introduction
This privacy policy explains how Mumford & Wood Ltd (“we”, “us”, “our”) collects, uses and protects your personal data when you interact with us, use our website, request information, obtain quotations or purchase products and services.
We are committed to protecting your privacy and processing personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
About Us
Mumford & Wood Ltd is the data controller responsible for your personal data.
Registered Address:
Tower Business Park, Kelvedon Road, Tiptree, CO5 0LX
If you have any questions about this privacy policy or how we process personal data, please contact us at:
Privacy Contact Email: ptpgcompliance@ptp-group.co.uk
You also have the right to contact the Information Commissioner’s Office (ICO) if you believe your personal data has not been handled correctly.
Group Structure
Mumford & Wood Ltd forms part of the Performance Timber Products Group, a group of companies involved in the manufacture, supply, distribution and installation of timber windows, doors and glazing products.
Companies within the Performance Timber Products Group operate as separate legal entities but may work together to provide products and services to customers.
Where necessary for the purposes described in this policy, personal data may be shared between companies within the Performance Timber Products Group to respond to enquiries, prepare quotations, manufacture products, fulfil orders, arrange delivery or installation, and manage warranties or after-sales services.
Certain operational services such as IT systems, logistics, compliance, finance and customer service functions may also be managed centrally within the group.
What Data We Collect About You
We may collect, use and store the following categories of personal data:
Identity Data
Includes first name, last name, title and other identifying information.
Contact Data
Includes billing address, delivery address, email address and telephone numbers.
Financial Data
Includes payment information, bank account details and transaction records where required for processing payments, refunds or invoicing.
Transaction Data
Includes details about products ordered, delivery arrangements, installation information and warranty records.
Technical Data
Includes internet protocol (IP) address, browser type and version, device information and other technology used to access our website.
Usage Data
Includes information about how you use our website, products and services.
Marketing and Communications Data
Includes your preferences in receiving marketing from us and your communication preferences.
We may also collect aggregated data such as statistical or demographic data for analytical purposes. Aggregated data may be derived from personal data but does not directly identify individuals.
How We Collect Your Personal Data
We collect personal data about you in a number of ways, including:
Direct interactions
You may give us your identity, contact and financial data when you request information, request a quotation, purchase products or services, or communicate with us by phone, email or through our website.
Automated technologies
When you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns using cookies and similar technologies.
Third parties or publicly available sources
We may receive personal data about you from authorised installers or dealerships, other companies within the Performance Timber Products Group, analytics providers or publicly available sources.
How We Use Your Personal Data
We use personal data to respond to enquiries, prepare quotations, process and fulfil orders, arrange the manufacture of products, organise delivery or installation and administer warranties and after-sales services.
Personal data may also be used to manage customer relationships, improve our products and services and ensure compliance with legal and regulatory obligations.
Lawful Basis for Processing
We process personal data where permitted by data protection law.
In most cases, personal data is processed because it is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract.
We may also process personal data where it is necessary for our legitimate interests in operating and improving our business, provided those interests do not override your rights and freedoms.
In some circumstances we may process personal data where it is necessary to comply with legal obligations.
Where marketing communications are sent, this may be based on your consent where required.
Who We Share Your Data With
We may share personal data with:
Companies within the Performance Timber Products Group
Where necessary to respond to enquiries, process orders, manufacture products, arrange delivery or installation and manage warranty or after-sales services.
Authorised installers or dealerships
Where they are responsible for surveying, installing or servicing products.
Manufacturing partners
Where products are manufactured by partner organisations.
Logistics and delivery providers
Where required to arrange transport and delivery of products.
Payment service providers
Where required to process payments or refunds.
Professional advisers
Such as accountants, auditors or legal advisers.
Regulators or law enforcement authorities
Where disclosure is required by law.
All organisations that process personal data on our behalf are required to respect the security of personal data and process it in accordance with applicable data protection laws.
Marketing
We may contact you about our products or services where you have requested information from us or where you have provided consent to receive marketing communications.
You have the right to opt out of receiving marketing communications at any time.
Cookies
Our website uses cookies and similar technologies to distinguish you from other users and improve your browsing experience.
You can control or disable cookies through your browser settings.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. This may include retaining information for the purposes of providing products and services, administering warranties and meeting legal, accounting or regulatory requirements.
Retention periods may vary depending on the type of data and the purpose for which it is processed.
Data Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.
These measures include secure IT systems, controlled access to information and internal policies governing the handling of personal data.
Some IT systems used to process personal data may be managed centrally within the Performance Timber Products Group.
Your Legal Rights
Under data protection law, you have rights relating to your personal data including the right to request access to your personal data, request correction of inaccurate information, request deletion of data in certain circumstances, and object to or restrict certain types of processing.
You may also have the right to request the transfer of personal data and the right to withdraw consent where processing relies on consent.
Requests relating to these rights can be made using the contact details provided above.
Complaints
If you have concerns about how your personal data is handled, please contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Contact
Mumford & Wood Ltd
Tower Business Park, Kelvedon Road, Tiptree, CO5 0LX
Privacy Contact Email: ptpgcompliance@ptp-group.co.uk
